Building a Compliance Program for a Growing Software Company

Multiple enterprise deals were stalled because prospects required SOC 2 Type II reports before signing contracts. The company was losing competitive opportunities to vendors with existing certifications.

The company had informal security practices but no documented policies, no formal controls, and no audit experience. Engineering teams were skeptical of compliance overhead.

Leadership needed a compliance program that would scale with growth, not just pass one audit. They wanted to avoid building a compliance function that required constant manual effort.

We conducted a gap assessment against SOC 2 Trust Services Criteria, focusing on Security, Availability, and Confidentiality. This identified 47 control gaps across policies, procedures, and technical controls.

Rather than using generic policy templates, we drafted policies that reflected how the company actually operated. This reduced friction with engineering teams and made controls sustainable.

Technical controls were implemented for access management, change management, and monitoring. We prioritized controls that could be automated and integrated with existing tools.

We built evidence collection automation from the start. Screenshots, logs, and tickets are collected automatically rather than gathered manually during audit prep.

We managed the auditor relationship through Type I and Type II engagements, preparing evidence packages and coordinating interviews with company personnel.