When does custom software make more sense than buying an existing product?

Custom software becomes the better choice when your business processes do not fit standard software workflows, when you need tight integration with proprietary systems, when off-the-shelf licensing costs exceed custom development over your planning horizon, or when the software itself creates competitive advantage. If you find yourself fighting against your current tools or building elaborate workarounds, that is a strong signal that custom development deserves consideration.

How do you approach projects where requirements are not fully defined upfront?

Most projects start with incomplete requirements because business needs become clearer as the software takes shape. We use an agile methodology with two-week sprints, delivering working software continuously so you can evaluate and adjust direction. The first sprint typically focuses on the highest-risk or least-understood features so we surface challenges early. This approach works better than trying to specify everything upfront, which often leads to expensive rework.

What technologies do you use and how do you decide what is right for a project?

Our core stack includes React and TypeScript for web frontends, Node.js and Python for backends, PostgreSQL and MongoDB for databases, and AWS, Azure, or GCP for cloud infrastructure. We also work with React Native for cross-platform mobile apps. Technology selection depends on your existing systems, team capabilities, performance requirements, and long-term maintenance considerations. We recommend technologies we know will be well-supported for years, avoiding trendy tools that might not last.

How do you handle projects that need to integrate with our existing systems?

Integration is a core competency, not an afterthought. We start by mapping your existing system landscape and identifying API capabilities, data formats, and authentication requirements. For systems without good APIs, we build middleware or use established integration platforms. We test integrations thoroughly in staging environments before production deployment. Budget a meaningful portion of the project timeline for integration work because it often surfaces unexpected complexity.

What does ongoing maintenance and support look like after launch?

After launch, we offer tiered support options ranging from critical issue response to full managed services. Most clients choose a retainer model that covers bug fixes, security updates, minor enhancements, and periodic performance reviews. We also handle infrastructure management, database backups, and monitoring. The goal is keeping the software healthy and evolving without requiring you to maintain in-house expertise on the full technology stack.

How do you ensure the software remains secure over time?

Security starts during development with code reviews, dependency scanning, and adherence to OWASP guidelines. After launch, we apply security patches promptly, conduct periodic penetration testing, and monitor for suspicious activity. For regulated industries, we build compliance requirements directly into the architecture. We document security practices for your auditors and can participate directly in security reviews.

Can you take over development of software built by another team?

Yes, we regularly inherit codebases from other teams or vendors. We start with a thorough code audit to understand architecture, identify technical debt, and assess documentation quality. From there, we develop a stabilization plan before adding new features. Expect the first few weeks to be about understanding rather than building. Being honest, some legacy codebases are so problematic that rebuilding becomes more cost-effective than continued maintenance.

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